Terms and Conditions
Making a purchase could not be easier. Just browse our shop online, and add any bouquets of gifts that you wish to buy to your shopping cart. After you have finished your selection, click on the 'Checkout' button and you will be asked for a few details that we need to be able to complete the order.
We accept most credit and debit cards, Visa, MasterCard, Discover and Amex. You may also send and pay for flowers over the phone by calling us for free on 800-439-0978. Orders that are cancelled online or via the phone are subject to a $2.00 cancellation fee.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when payment has been processed. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Delivery orders received before 1:00 pm EST time for USA and Canada delivery will be delivered on the same day for most zip codes.
Orders received after 1:00pm and International orders are generally delivered the following day.
Orders with a specified delivery date will be delivered on that day (note must be received before 1:00 p.m. if for same day).
Orders placed on a Sunday will be delivered on the Next Business Day.
Orders placed to be delivered on a public holiday will be delivered the next working day. Online deliveries can only be in the USA and Canada. To send flowers outside the USA and Canada please call us or visit.
No timed deliveries - except for special events, funeral tributes and weddings.
Please telephone on 800-439-0978 if you have an emergency order.
If you require specific flowers please telephone at least 24 hours before delivery is required.
Orders are delivered up to twice. If the recipient is not home the flowers/plant are returned to the shop and a delivery note and/or phone message is left informing them that flowers/plant have tried to be delivered and to collect from the shop or reshedule delivery.
If a neighbor is home we will (at our drivers sole discretion) try and leave the flowers/plant with them providing they are willing to take responsibility for the delivery.
Tara Florist - Twelve Oaks, LLC is not responsible for theft or damage of flowers, plants or sundries if left per your directions.
Sales Tax (State of Michigan) Charges of 6% are added to all orders placed on our web site.
Credit Card Security: When the order is placed at our website, credit card numbers are encrypted using 256 bit encryption. They are only decrypted after they reach our fire-walled computer system. They are not held in clear text on any website.
Guarantee - we guarantee your complete satisfaction with this areas only 72 hour guarantee on fresh flowers and a 14 day return policy on giftware, decor and unused fragrance product.